Shipping policy

SHIPPING AND DELIVERY POLICY

For International buyers,

• Currently, Sudarshana Saree and Fashion does not offer international shipping services. International orders may be accepted in the future and this policy will be updated accordingly.

For domestic buyers,

• Shipping Charges are free shipping for all our products.

• Orders are shipped through registered domestic courier partners (Shiprocket partner couriers only).

• Orders will be shipped within the usual 1-2 business days (usual days) or 3-5 days (huge bookings).

• If there are advance bookings or pre-bookings, the orders will be dispatched usually between 15-20 days or as per the pre-booking days mentioned.

• Post the consignment was dispatched & handed over to delivery partner, the shipments are subject to be delivered as per the Courier Company / post office norms.

• Sudarshana Saree and Fashion is not liable for any delay in delivery by the courier company or postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 1-2 business days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. However, our customer care team will assist you in tracking down your package through our delivery partner.

Delivery of all orders will be to the address provided by the buyer, so kindly update appropriately;

○ Name,

○ Door number #,

○ Street name,

○ Apartment complex Name (if any),

○ Locality name,

○ State Name and Pin code to avoid delivery to wrong address.

• Sudarshana Saree and Fashion will not take any responsibility of non-delivery of the parcel or lost parcel due to the customer providing a wrong address during the booking. So, kindly give utmost care while updating the postal address with all relevant details and nearby location as well.

• Delivery of our services will be confirmed in your mail ID as specified during registration. So, while booking make sure you update your email address as mandatory to avail this option or login while booking.

Delivery Instructions:

• We have prepaid all the courier charges to our delivery partners and hence no need to pay courier charges for delivery.

• Also, please be patient until the courier partner calls for location for delivery and collect the parcel.

• There are fake calls from unknown callers asking for money for delivery of your goods by paying ₹1 or any other amount. Kindly do not encourage this call and don't pay any money.

• There may be 2 to 3 attempts made as per the delivery partner agreement, kindly keep your mobile number available with you for address guidance from delivery partner. If the mobile not reachable or home locked after 2-3 attempts, it will be engaged for RTO. In such cases extra courier charges may be applicable for re-schedule the delivery. Kindly contact our customer care office number regarding this issue.

Incase of Issue in delivery:

• You may contact our helpdesk on +91 79918 54275 or sudarshanahelpline@gmail.com